Privacy Policy for Franks-Daughter.com
1. Introduction
At Franks Daughter (“we”, “our”, “us”), accessible via franks-daughter.com, we are fully committed to protecting and respecting your privacy. We understand the importance of safeguarding personal data and ensuring transparency in the way we collect, store, use, and share your information. This Privacy Policy outlines how we handle your personal data in accordance with global privacy standards, including the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA).
We are dedicated to maintaining the highest standards of data protection and have implemented robust internal procedures to ensure your information is handled securely, responsibly, and in compliance with applicable laws.
2. Scope of Policy and Data Controller Role
This Privacy Policy applies to all visitors, users, and any individuals who interact with franks-daughter.com, whether through browsing our site, creating accounts, placing orders, or contacting us.
Franks Daughter is the data controller of your personal information as described herein. As the data controller, we determine the purposes and means of processing your personal data and ensure that any processing activities meet legal obligations.
3. Categories of Data We Process
We may collect and process the following categories of personal data:
A. Usage Data
Includes information about your interactions with our site, such as pages visited, referring websites, browser types, IP addresses, time spent on pages, and session timestamps.
B. Account Data
Captured when you create or maintain an account with us, including your full name, mailing address, email address, and telephone number.
C. Profile Data
Encompasses preferences, purchase history, behavioral activity, saved items, and other profile-specific interactions.
D. Communication Data
Includes content of your messages when you contact customer support, submit forms, or otherwise correspond with us, as well as your communication history.
E. Technical Data
Collected from the devices you use to access the website (e.g., device model, operating system, browser version, screen resolution, language settings, and system configuration).
F. Transaction Data
Pertains to payment information (processed via secure third parties), billing/shipping addresses, and order fulfillment details.
G. Preference Data
Includes your communication preferences, opt-in or opt-out selections for marketing messages, and areas of product or service interest.
4. Legal Bases for Processing
We rely on the following legal bases to process your personal data:
– Consent: Where you provide clear permission, such as when signing up to marketing emails.
– Contractual Necessity: To fulfill our obligations under a contract, such as processing purchases and delivering goods.
– Legal Obligation: Where required to comply with applicable laws and regulations (e.g. tax reporting, fraud prevention).
– Legitimate Interests: Where necessary for our business operations and your interests do not override those operations (e.g., improving our website experience or marketing related products).
5. Your Rights
Under applicable data protection regulations, including GDPR and CCPA, you have the following rights regarding your personal data:
– Right of Access: To obtain a copy of the personal data we hold about you.
– Right to Rectification: To correct inaccurate or incomplete personal data.
– Right to Erasure: To request deletion of your personal data where legally permissible.
– Right to Restrict Processing: To limit how we use your personal data in certain circumstances.
– Right to Data Portability: To receive your data in a structured, commonly used format for transfer to another controller.
– Right to Object: To object to processing based on legitimate interests or for direct marketing purposes.
– Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
To exercise your rights, please contact us at [email protected].
Residents of California may also have additional rights under the CCPA, including the right to opt-out of the sale of personal information.
6. Security Measures
We implement a comprehensive range of security measures to safeguard personal data:
– Data encryption, both in transit and at rest.
– Strict access controls and user authentication mechanisms.
– Regular system and security audits.
– Real-time monitoring for unauthorized access or anomalies.
– Frequent backups to ensure data integrity and continuity.
– Ongoing privacy and data protection training for all staff with access to personal data.
Although no system is entirely immune to compromise, these safeguards are designed to mitigate risks and maintain the confidentiality and integrity of your data.
7. International Transfers
Your personal data may be transferred and processed in countries outside your jurisdiction, including those that may not have the same level of data protection laws. When such transfers occur, we use appropriate legal safeguards, such as Standard Contractual Clauses approved by the European Commission, and ensure that all transfers comply with regulatory requirements in each applicable region.
8. Data Retention
We retain your personal data only as long as necessary for the purposes described in this policy, including:
– Account Data: stored until you request deletion or deactivate your account.
– Transaction Data: retained for up to 7 years for legal and audit purposes.
– Communication Records: kept for up to 2 years after resolution.
– Usage and Technical Data: typically anonymized or deleted within 12 months.
– Preference Data: maintained for as long as your choices remain valid or until withdrawn.
When retention is no longer necessary, data is securely deleted or anonymized.
9. Cookie Policy
Our website uses cookies to distinguish you from other users and enhance your browsing experience. The types of cookies used include:
– Essential Cookies: Required for the functionality of the website, such as secure logins and item checkouts.
– Functional Cookies: Help remember your settings and preferences.
– Analytics Cookies: Allow us to track website interaction using aggregated, anonymized data.
– Performance Cookies: Provide insights into the efficiency and speed of site functionality.
10. Cookie Management and Compliance
You may manage your cookie preferences at any time through the cookie banner presented upon your initial visit to franks-daughter.com or through your browser settings. Where required by law, we will obtain your consent before placing non-essential cookies. We respect “Do Not Track” signals and adhere to cookies and personal data handling rules under both the GDPR and CCPA.
11. Children’s Privacy
Franks Daughter does not knowingly collect or solicit personal data from children under the age of 13. If we become aware that we have inadvertently collected such information, we will promptly delete it. If you believe a child has provided us with personal data, please contact us immediately at [email protected].
12. Policy Updates
We reserve the right to update this Privacy Policy to reflect changes in our practices, legal requirements, or technological developments. Where material changes impact your rights or the manner in which we process your personal data, we will provide appropriate notice through franks-daughter.com or via direct communication.
We encourage users to periodically review this policy for updates.
13. Contact Us
If you have any questions, requests, or concerns regarding this Privacy Policy or our data practices, you may contact us at:
Email: [email protected]
We strive to handle privacy inquiries with urgency and transparency and are committed to resolving any issues in accordance with applicable laws.
—
This Privacy Policy reflects our commitment to compliance with global privacy regulations, including GDPR and CCPA. Please do not hesitate to reach out to us at [email protected] with any questions regarding your privacy or data rights.